Privacy Policy

Last Updated: January 30, 2026

1. Introduction

This Privacy Policy explains how The Pleiades ("we," "our," "us," or "the Company") collects, uses, discloses, and otherwise processes personal information in connection with our website and services.

2. Information We Collect

2.1 Information You Provide Directly

- Account Information: When you create an account, we collect your name, email address, and other information you provide. - Purchase Information: When you make a purchase, payment information is collected and processed by our Merchant of Record (see Section 3). - Communication Data: We collect information when you contact us via email, forms, or other communication channels.

2.2 Information Collected Automatically

We use Google Analytics 4 (GA4) to collect usage data about how you interact with our website. This helps us understand user behavior, improve our services, and optimize the user experience.

GA4 collects:

- Device and browser information - IP address and general location data - Pages visited and time spent on pages - User interactions and events

For more details about GA4 cookies, see our Cookie Policy.

3. Payment Processing & Merchant of Record

Important: Payment processing is handled entirely by Lemon Squeezy, our Merchant of Record. This means:

- All payment data (credit card, billing address, etc.) is processed exclusively by Lemon Squeezy, not by our platform. - Lemon Squeezy is responsible for payment processing, tax collection, refunds, and compliance with payment industry regulations (PCI DSS). - Your payment information is never stored on our servers. - Refund requests and payment disputes are handled by Lemon Squeezy according to their policies.

For information about how Lemon Squeezy processes your data, please review their Privacy Policy.

4. How We Use Your Information

We use collected information to:

- Provide and improve our services - Process transactions and send transactional emails - Respond to your inquiries and provide customer support - Analyze usage patterns and optimize the website (via GA4) - Send marketing communications (with your consent) - Comply with legal obligations

5. Cookies & Tracking Technologies

We use cookies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Your consent to non-essential cookies is managed through our Cookie Banner. You can change your preferences at any time through the cookie settings.

6. Data Retention

- Usage Data (GA4): Retained according to Google Analytics' retention settings (default: 14 months). - Account Information: Retained while your account is active and for a reasonable period afterward for legal and business purposes. - Payment Information: Retained by Lemon Squeezy according to their data retention policy.

7. Data Sharing

We do not sell your personal information. We may share information with:

- Service Providers: Third-party vendors who assist us in operating our website (e.g., analytics providers, hosting providers). - Legal Compliance: When required by law or to protect our legal rights. - Lemon Squeezy: For payment processing purposes (see Section 3).

8. International Data Transfers

If you are located outside the United States, please note that we may transfer your information internationally. By using our services, you consent to such transfers.

9. Your Privacy Rights

Depending on your location, you may have rights including:

- Access to your personal information - Correction of inaccurate data - Deletion of your information - Opt-out of certain processing activities

To exercise these rights, please contact us at privacy@thepleiadescode.com.

10. GDPR Compliance (EU Users)

If you are located in the EU, your data is processed under GDPR principles:

- We process data based on your consent or legitimate business interests. - You have the right to withdraw consent at any time. - You can request data portability or deletion. - You have the right to lodge a complaint with your local data protection authority.

11. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

12. Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet is completely secure.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date and posting the revised policy on our website.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: info@thepleiadescode.com Website: www.thepleiadescode.com